privacy_tipLegal · Privacy

Your Privacy Matters.

We collect only what we need, protect what we store, never sell your data, and give you full control over your information. Here is exactly what we do and why.

calendar_todayEffective: May 8, 2026 · Last updated: May 8, 2026
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Never sell your data
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Encrypted in transit & at rest
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Delete on request
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Full transparency
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GDPR & CCPA aware
Sections
corporate_fare1. Who We Are & Data Controller

Cluenex Ltd is the data controller for your personal information.

This Privacy Policy describes how Cluenex Ltd ("Cluenex," "we," "us," or "our") collects, uses, stores, shares, and protects personal information about you when you use the Cluenex website, platform, and associated services (the "Service").

Cluenex Ltd is the data controller responsible for your personal data. This means we determine the purposes and means of processing your personal information. Where we engage third-party processors, we do so under appropriate data processing agreements.

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns about our privacy practices, you can contact us at support@cluenex.com.

database2. Personal Data We Collect

We collect the minimum data necessary to provide Cluenex.

We collect personal data in the following categories:

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Account & Registration Data
When you register: your name, email address, and password (stored as a hashed value — we never store your plaintext password). If you register via a third-party SSO provider (e.g., Google), we receive the profile information you authorize that provider to share.
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Payment & Billing Data
When you subscribe, billing information (name, billing address, last 4 digits of card) is collected by our payment processor Stripe. Cluenex does not receive or store your full credit card number, CVV, or complete card details. Stripe's handling of payment data is governed by Stripe's own privacy policy and PCI-DSS compliance.
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Usage & Activity Data
Information about how you use the Service, including: which stocks and features you access, pages visited, search queries, watchlist additions, screener configurations, session duration, button clicks, and feature engagement. This data is used to improve the platform and personalize your experience.
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Device & Technical Data
Browser type and version, operating system, device type, screen resolution, IP address, referring URL, time zone, language settings, and device identifiers. Used for security, fraud prevention, platform optimization, and troubleshooting technical issues.
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Cookies & Similar Technologies
Session tokens, preference cookies, and analytics identifiers. We use these to maintain your logged-in session, remember your settings, and understand aggregate usage patterns. See our Cookie Policy for complete details on what cookies we set and how to control them.
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Communications Data
When you contact us via support@cluenex.com or through the platform, we retain records of that correspondence including the content of your messages, your contact information, and our responses. This is used to provide support and improve our service quality.
Data We Do NOT Collect
We do not collect your Social Security Number, government-issued ID, investment portfolio holdings, brokerage account details, or sensitive financial information beyond what is needed for billing. We do not collect information about your actual investment positions, trades, or portfolio performance.
settings4. How We Use Your Personal Data

We use your data to provide, improve, and protect Cluenex.

We use your personal data only for the following specific, explicit purposes:

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Account Management
Create and maintain your account, authenticate your identity, manage your subscription, and communicate account-related information.
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Billing & Payments
Process subscription payments, send receipts, handle billing inquiries, manage subscription changes, and process refunds.
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Platform Improvement
Analyze aggregated usage patterns to identify bugs, prioritize feature development, optimize performance, and enhance the overall user experience.
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Service Communications
Send transactional emails including billing receipts, renewal reminders, password resets, security alerts, and important service updates. These emails are not optional.
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Marketing (With Consent)
With your consent only, send product updates, feature announcements, and promotional offers. You may opt out at any time by clicking "Unsubscribe" in any marketing email or contacting us at support@cluenex.com.
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Security & Fraud Prevention
Monitor for suspicious activity, unauthorized access attempts, account abuse, and violations of our Terms of Use. Investigate and act on security incidents.
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Customer Support
Respond to your inquiries, troubleshoot technical issues, process refund requests, and resolve account-related problems.
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Legal Compliance
Comply with applicable laws, regulations, and legal processes; enforce our Terms of Use; and protect the rights, property, and safety of Cluenex, our users, and the public.
share5. Who We Share Your Data With

We do not sell your personal data. Period.

We never sell, rent, trade, or monetize your personal information to third parties for marketing, advertising, or any other commercial purpose. We share your data only in the following strictly limited circumstances:

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Service Providers (Data Processors)
We engage trusted third-party vendors to perform functions on our behalf under written data processing agreements. These include: Stripe (payment processing), cloud infrastructure providers (data storage and hosting), email delivery services (transactional and marketing email), analytics tools (aggregated usage analysis), and customer support software. These processors are authorized to use your data only as instructed by us and for no other purpose.
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Legal Requirements & Protection
We may disclose personal data when required by law, court order, subpoena, or lawful government request; when necessary to protect the rights, property, or safety of Cluenex, our users, or the public; or when required to enforce our Terms of Use, investigate fraud, or respond to security threats.
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Business Transfers
In the event of a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on the platform at least 30 days before your data becomes subject to a materially different privacy policy, and you will have the option to delete your account.
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With Your Consent
We may share your data with third parties for purposes not listed here if we obtain your explicit, informed consent before doing so. You may withdraw such consent at any time.
public6. International Data Transfers

Your data may be processed outside your country. We protect it wherever it goes.

Cluenex operates globally. Your personal data may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not have the same data protection laws as your jurisdiction.

When we transfer personal data of users in the European Economic Area (EEA) or United Kingdom to countries outside those regions, we rely on appropriate transfer mechanisms to ensure adequate protection, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • UK International Data Transfer Agreements where applicable
  • Adequacy decisions by the European Commission where available for the destination country
  • Binding Corporate Rules or other approved mechanisms where applicable

By using Cluenex, you acknowledge and consent to the transfer of your personal data as described in this section. You may request more information about our transfer safeguards by contacting support@cluenex.com.

schedule7. Data Retention

We keep your data only as long as necessary.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

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Account Data
Retained for the duration of your active account. Upon account deletion, personal account data is deleted within 30 days, except where retention is required by law (e.g., billing records for tax purposes, which may be retained for up to 7 years).
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Usage & Analytics Data
Aggregated usage data is retained for up to 24 months. Individual-level usage logs are retained for up to 12 months for security and fraud investigation purposes, then deleted or aggregated.
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Support Communications
Records of support interactions are retained for 3 years to enable us to track recurring issues, provide context for future support requests, and comply with consumer protection obligations.
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Billing & Financial Records
Transaction records, invoices, and subscription history are retained for a minimum of 7 years to comply with accounting, tax, and financial reporting obligations. This applies even after account closure.
gavel8. Your Rights Under GDPR & Similar Laws

You have significant rights over your personal data. We honor them all.

If you are located in the EEA, UK, or a jurisdiction with similar data protection legislation, you have the following rights regarding your personal data. To exercise any right, contact us at support@cluenex.com. We will respond within 30 days (or the legally required timeframe in your jurisdiction).

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    Right to Access (Article 15 GDPR) — Request a copy of the personal data we hold about you, including information about how it is used, who it is shared with, and how long it is retained.
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    Right to Rectification (Article 16 GDPR) — Request correction of inaccurate or incomplete personal data we hold about you. You can update most information directly in your account settings.
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    Right to Erasure / "Right to be Forgotten" (Article 17 GDPR) — Request deletion of your personal data. We will honor this request subject to any legal obligations to retain certain data. Note that deletion of your account data is irreversible.
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    Right to Restriction of Processing (Article 18 GDPR) — Request that we restrict the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
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    Right to Data Portability (Article 20 GDPR) — Receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
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    Right to Object (Article 21 GDPR) — Object to processing based on legitimate interests or for direct marketing purposes. We will cease direct marketing immediately upon request. For other processing, we will assess your objection and respond accordingly.
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    Right to Withdraw Consent — Where processing is based on consent, withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
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    Right to Lodge a Complaint — File a complaint with your relevant supervisory authority (e.g., the ICO in the UK, or the relevant Data Protection Authority in your EU member state) if you believe your rights have been violated.
Exercise your data rights
Email support@cluenex.com with the subject line "Data Rights Request." We respond within 30 days.
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flag9. California Residents — CCPA Rights

California residents have additional rights under the CCPA.

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you specific rights regarding your personal information.

Categories of personal information we collect: identifiers (name, email, IP address), commercial information (billing and subscription records), internet or other electronic network activity (usage data), and inferences drawn from the above to understand platform usage patterns.

We do not sell or share personal information as defined under the CCPA. We do not sell personal information to third parties for their own commercial purposes, and we do not share personal information for cross-context behavioral advertising.

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Right to Know
You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you over the past 12 months, including the sources, business purpose for collection, and categories of third parties with whom it has been shared.
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Right to Delete
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law (such as retaining billing records for tax compliance).
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Right to Correct
You have the right to request correction of inaccurate personal information that we maintain about you.
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Right to Opt Out of Sale / Sharing
Although Cluenex does not sell or share personal information as defined by the CCPA, you have the right to opt out of any such sale or sharing should our practices change. You also have the right to limit the use of sensitive personal information.
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Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights. Exercising your rights will not affect your subscription, access to the Service, pricing, or quality of service.

To exercise California privacy rights, submit a verifiable consumer request to support@cluenex.com. We will respond within 45 days (with a possible 45-day extension where necessary). You may designate an authorized agent to make requests on your behalf.

child_care10. Children's Privacy

Cluenex is not intended for children under 18.

The Service is not directed to children under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under 18.

If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe your child has provided personal information to Cluenex, please contact us at support@cluenex.com and we will promptly investigate and take appropriate action.

Users who have not reached the age of majority in their jurisdiction are not permitted to create accounts or use the Service. By registering for an account, you represent that you are at least 18 years of age.

security11. How We Protect Your Data

Industry-standard security measures protect your information.

We implement technical, organizational, and administrative security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

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Encryption in Transit
All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. We enforce HTTPS across all pages and API endpoints and use HSTS to prevent downgrade attacks.
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Encryption at Rest
Sensitive data including passwords (hashed with bcrypt) and personal information stored in our databases is encrypted at rest. Backups are also encrypted.
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Access Controls
Access to user data by Cluenex personnel is strictly limited to those who need it to perform their job functions. We use role-based access controls, multi-factor authentication for internal systems, and regular access reviews.
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Security Monitoring
We continuously monitor our systems for unusual activity, unauthorized access attempts, and potential security incidents. We conduct regular security reviews and assessments.

No system is perfectly secure. While we work hard to protect your information, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable regulatory authorities as required by law within the required timeframes.

If you discover a security vulnerability in our platform, please report it responsibly to support@cluenex.com. We take all security reports seriously.

edit_note13. Changes to This Privacy Policy

We will notify you of material changes to this Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Send an email notification to your registered email address
  • Display a prominent notice within the Cluenex platform

We will provide at least 14 days' notice before material changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

If we make changes that materially reduce your privacy rights, we will obtain your fresh consent where required by applicable law before applying those changes to your data.

Privacy questions or requests?
Contact us at support@cluenex.com. We respond within 2 business days.
mailContact Support